(336) 671-0138 (english) / (336)749-9840 (español) *24-Hour Emergency Line

About Us

Our founder who first began servicing court ordered offenders through the COOL Program in 2012, which focused on educating clients ordered to complete an approved domestic violence program, founded Eliza’s Helping Hands. Because of the services that offenders were getting, we saw the need for additional victim services  so then our services expanded and Eliza’s Helping Hands was formed. Eliza’s Helping Hands works with the following: Forsyth County District Court, Department of Social Services, Children’s Law Center, WS police department, Sheriffs Department, Domestic Violence Victim Crime Unit, Community Intervention, Winston Salem State University, Wake Forest University Law Domestic Unit, just to mention a few. We are also committed to educating and training future students from local universities who have a shared interest in social work, law and human related fields.

Named after her grandmother who was also a giver of the heart, Eliza was formed to help those victims of various crimes. As the need for services grew both “The Cool Program” and Eliza’s Helping Hands grew. Initially starting its service at a free space donated by WSSU, both agencies grew to where to date they have served over 5,000 clients to date.  We hope to continue to be able to serve and work along side all of our community partners and government agencies to continue to advocate for the well being of every person we come in contact with.

Mission Statement

Eliza’s Helping Hands is a local non-profit whom focus is to serve men, women and children affected by domestic violence, sexual assault, human trafficking and other violent crimes that affect our community. We also advocate for the social justice for those who typically don’t have a voice.

Financial Accountability

Eliza’s Helping Hands, Inc operates as a 501(c)(3) recipient of charitable contributions, we recognize our responsibility to ensure that the funds we receive are used to further our mission and safeguard the assets of our not-for-profit corporation. Feel free to check out status under the IRS non-profit search. Additionally we are also registered under the NC list of charitable businesses, which you can find under NC Secretary of State.

In the interest of transparency, we always keep copy records of our financial records at our office at 1225 East 5 th Street.


Eliza’s Helping Hands, Inc follows all General Statutes in regard to the obtaining and release of confidential information regarding a person receiving services. Confidential information regarding substance abusers will only be released and/or disclosed with the federal regulations 42 C.F.R Part 2., “Confidentially of Alcohol and Drug Abuse”
Patient Records.
All information concerning an individual’s use of Agency services will be considered confidential, and will not be released to anyone except under the following conditions

  • The person receiving services (parent or legal guardian, if person is a minor or legal dependent) has consented in writing to the release of information to a specified person or agency. This release may be valid for a specified length of time and is subject to revocation by the consenting individual. The purpose for the disclosure, and the nature of information to be released, must be specified in writing.

Consent to Release Information should be signed:

  • When child abuse or neglect is suspected.
  • When in the service provider’s opinion there is imminent danger to the health or safety of the person receiving services or another individual, or there is a likelihood of the commission of a felony or violent misdemeanor.
  • When a physician or other health care provider is providing emergency services to a client. A service provider may exchange only information, which is necessary for the emergency services to be provided.
  • In response to a request from a Guardian Ad Litem Guardian Ad Litems are covered by a blanket court order mandating the release of information regarding a child and/or family members. It is proper to ask for a copy of this release prior to releasing information, verbal or written.
  • When a service provider has determined that it is in the best interest of the individual to pursue involuntary commitment or adjudication of incompetence, confidential information may be disclosed for purposes of filing a petition.
  • In response to a request from the NC Crime Control and Public Safety, information concerning a victim who is filing a Victim’s Compensation claim. This information includes the person’s name, social security number, address, date of birth, and/or billing information. Personnel may not confirm or deny that an individual is receiving services at the Agency to an unauthorized person, unless the person so has given permission to do.

Agency personnel will take affirmative action to safeguard confidentiality. Information may be shared among Agency personnel only as necessary to facilitate effective services. This includes the Case Records Review committee, who during their course of responsibility have access to case records in order to conduct case record audits and utilization reviews.

Consultants, volunteers, interns, auditors, contractors, and other outside agents who in their relationship with the Agency may be exposed to confidential material will be required to sign an agreement stating they will treat the information in a confidential manner.

Information obtained from a third party (i.e. psychological evaluations, records from a previous therapist at another agency, etc.) cannot be released, with or without a written Consent to Release Information.

All personnel are required to know and strictly follow all procedures involving the protection of client confidentiality.

Effective Date: April 14, 2003

We will protect the privacy of the health information that we maintain that identifies you, whether it deals with the provision or payment of your\ health care. We must provide you with this Notice about our privacy practices. It explains how, when, and why we may use and disclose your health information. With some exceptions, we will avoid using or disclosing any more of your health information than is necessary to accomplish the purpose of the use of disclosure.

We are legally required to follow the privacy practices that are described in this Notice, which is currently in effect. However, we reserve the right to change the terms of this Notice and our privacy practices at any time. Any changes will apply to any of your health information that we already have. Before we make an important change to our policies, we will promptly change this Notice and post a new Notice in your location of service. You may also request, at any time, a copy of our Notice of Privacy Practices that is in effect at any given time, from our complaint officer, who can be reached at (336) 682-2331

Board of Directors / Community Advisors

Claudia Davies – Board Chair

Rachel Barnhardt – Co-Chair

Danielle Giles – Treasurer

Wake Wagner – Adviser

Gina Josan

Lesley Juarez

Philip Lavalle

Michele McBryde

Tyra Slade

Taylor Wilson

Kenya Thornton

If you are a member of the WS Forsyth County Community and feel that you share our vision and would like to help us expand out board, please send your resume and contact information to or

In Memory of Eliza Eddy Williams